Public professional profile
Rob Shell / Robert Hillman Shell
- Role
- Mortgage Loan Originator
- Organization
- Mutual of Omaha Mortgage
- NMLS ID
- NMLS ID #2226086
Dossier summary
Exhibits and Evidence
Documents referenced as supporting exhibits.
Professional record context
People named in the record
Public professional identifiers are provided for source review. Personal contact details are intentionally omitted.
Public professional profile
Vicki Smith
- Role
- New Home Sales Consultant
- Organization
- PulteGroup
- License number:
- Not established by current cited sources.
Pulte Homes Tennessee is listed in a separate public listing record as professional context only.
Vicki Smith's LinkedIn profile (opens in a new tab)Public professional profile
Mackenzie Curtis
- Role
- Divisional Builder Manager
- Organization
- Acrisure Mortgage
- NMLS ID
- NMLS ID #471956
The submitted complaint identifies Mackenzie Curtis as a Mutual of Omaha Mortgage Regional Vice President, Builder Division, in August 2025. Her current official profile lists Acrisure Mortgage, so this site does not imply an ongoing Mutual affiliation.
Mackenzie Curtis's current official profile (opens in a new tab)Company response attachments (as referenced)
Attachment A: Sample Mortgage Comparisons.
Attachment B: Business Purpose and Occupancy Affidavits.
Closing-file disclosures and fee/compensation review references cited in the company response narrative.
Rebuttal-supporting references
Email/communication context on requested alternatives and decision pressure timing.
Later 2024-2025 option/rate references cited as comparative context.
Statements regarding transfer-notice clarity and servicing transparency.
Records still requested for third-party validation
Lock-date rate sheets and product matrices for both property files.
Internal underwriting/eligibility notes for conventional alternatives.
Disclosure delivery logs with full timestamps and acknowledgments.
Compensation documentation for brokered and in-house product pathways.