Dossier summary

Parties and Entities

Who is named and how each party is described.

Professional record context

People named in the record

Public professional identifiers are provided for source review. Personal contact details are intentionally omitted.

Public professional profile

Vicki Smith

Role
New Home Sales Consultant
Organization
PulteGroup
License number:
Not established by current cited sources.

Pulte Homes Tennessee is listed in a separate public listing record as professional context only.

Vicki Smith's LinkedIn profile (opens in a new tab)

Public professional profile

Mackenzie Curtis

Role
Divisional Builder Manager
Organization
Acrisure Mortgage
NMLS ID
NMLS ID #471956

The submitted complaint identifies Mackenzie Curtis as a Mutual of Omaha Mortgage Regional Vice President, Builder Division, in August 2025. Her current official profile lists Acrisure Mortgage, so this site does not imply an ongoing Mutual affiliation.

Mackenzie Curtis's current official profile (opens in a new tab)

Complainant

The complainant is the borrower identified in the complaint record.

The complaint materials state the borrower acted through an LLC.

Respondents and loan participants

Robert Hillman Shell (NMLS ID #2226086) is identified as the mortgage professional involved in the transactions.

Mutual of Omaha Mortgage and NewFi Lending are listed in the dispute materials as broker/originator-side and funding channel participants.

Mutual of Omaha Mortgage (Brentwood, TN)

Public office listing: 9005 Overlook Blvd, Suite 118, Brentwood, TN 37027.

Other entities referenced

Planet Home Lending: identified as later assignee/servicer after origination.

Capital Fund One: cited in comparative loan-option references from later transactions.

CFPB, HUD RESPA Enforcement Office, and Tennessee Attorney General: named in requested regulatory action.

Related resources