References

Resources

External sources for licensing verification, professional identity, related public records, and federal mortgage rules cited throughout this dossier.

Professional record context

People named in the record

Public professional identifiers are provided for source review. Personal contact details are intentionally omitted.

Public professional profile

Vicki Smith

Role
New Home Sales Consultant
Organization
PulteGroup
License number:
Not established by current cited sources.

Pulte Homes Tennessee is listed in a separate public listing record as professional context only.

Vicki Smith's LinkedIn profile
Public sources

Public professional profile

Mackenzie Curtis

Role
Divisional Builder Manager
Organization
Acrisure Mortgage
NMLS ID
NMLS ID #471956

The submitted complaint identifies Mackenzie Curtis as a Mutual of Omaha Mortgage Regional Vice President, Builder Division, in August 2025. Her current official profile lists Acrisure Mortgage, so this site does not imply an ongoing Mutual affiliation.

Mackenzie Curtis's current official profile
Public sources

Source library

Each item below identifies the source type and how it is used in the dossier.

Resource links used across the public complaint dossier.
CategoryResourceUse in dossier
CFPBSubmit a complaint to the CFPBFederal consumer complaint intake for mortgage and lending issues.
CFPBCFPB main siteConsumer Financial Protection Bureau home page.
LicensingNMLS Consumer AccessPublic licensing lookup for mortgage companies and originators.
Mutual of Omaha MortgageOfficial location pageMutual of Omaha Mortgage Brentwood, Tennessee office listing.
Mutual of Omaha MortgageBrentwood office map9005 Overlook Blvd, Suite 118, Brentwood, TN 37027
RegulationRegulation Z, 12 CFR Part 1026Federal mortgage disclosure and anti-steering rules cited in the dossier.
RegulationTILA, 15 U.S.C. 1601Truth in Lending Act congressional statement of purpose.
RegulationRESPA Section 8, 12 U.S.C. 2607Federal anti-kickback and referral-fee statute cited for review.
RegulationDodd-Frank UDAAP, 12 U.S.C. 5531Unfair, deceptive, or abusive acts or practices authority.
Professional profilesMutual of Omaha Mortgage loan officer page: Rob ShellCompany profile. Used for public professional identity and role context only.
Professional profilesLinkedIn profile: Robert Hillman ShellPublic profile. Used for public professional identity and role context only.
Professional profilesLinkedIn profile: Vicki Smith, PulteGroup New Home Sales ConsultantPublic profile. Used for public professional identity and role context only.
Professional profilesMutual of Omaha Mortgage loan officer page: Tony FragaleCompany profile. Used for public professional identity and role context only.
Regulatory recordsGood Jobs First Violation Tracker: Mutual of Omaha parent summaryRegulatory database summary
Regulatory recordsGood Jobs First Violation Tracker: Massachusetts 2025 Mutual of Omaha Mortgage recordRegulatory database record
Regulatory recordsMassachusetts Division of Banks consent order: Mutual of Omaha, April 14, 2025Agency consent order
Regulatory recordsGood Jobs First Violation Tracker: South Carolina 2025 Mutual of Omaha Insurance Company recordRegulatory database record
Regulatory recordsSouth Carolina Department of Insurance order: Mutual of Omaha Insurance CompanyAgency PDF
Regulatory recordsGood Jobs First Violation Tracker: South Dakota 2024 United of Omaha Life Insurance Company recordRegulatory database record
Regulatory recordsSouth Dakota Division of Insurance consent order: United of Omaha Life Insurance CompanyAgency PDF
Regulatory recordsGood Jobs First Violation Tracker: Connecticut 2008 Mutual of Omaha Insurance Co. recordRegulatory database record
Court recordsJustia: Longbridge Financial v. Mutual of Omaha Mortgage, preliminary injunction orderFederal court order
Court recordsLongbridge complaint PDF against Mutual of Omaha MortgageFederal court complaint PDF
Court recordsCCH PDF mirror: Longbridge v. Mutual of Omaha Mortgage orderFederal court order PDF
Court recordsHousingWire: Longbridge and Mutual of Omaha settlement reportMortgage industry reporting
Court recordsHousingWire: Longbridge and Mutual of Omaha move to dismiss lawsuitMortgage industry reporting
Court recordsJustia: Baesel v. Mutual of Omaha Mortgage TCPA caseFederal court order
Public complaintsBBB complaints: Mutual of Omaha MortgageConsumer complaint source
Public complaintsBBB complaints page 3: Mutual of Omaha MortgageConsumer complaint source
Public complaintsTrustpilot reviews: Mutual of Omaha MortgageConsumer review source
Public complaintsBankrate review: Mutual of Omaha MortgageMortgage review
Public complaintsThe Truth About Mortgage review: Mutual of Omaha MortgageMortgage review
Builder contextHomes.com / Realtracs record: 700 N Dupont Ave Unit 303Real estate listing record
Builder contextPulteGroup LinkedIn company profileCompany profile
Builder contextPulteGroup Tennessee Division LinkedIn pageCompany division profile
Builder contextFOX5 Las Vegas: Lake Las Vegas homeowners ordered to arbitration in construction defect lawsuitNews report
Site supportAbout the dossierScope and reading guidance for this public record site.
Site supportSource index and reading guideGuide to source pages and attribution limits.