Public professional profile
Rob Shell / Robert Hillman Shell
- Role
- Mortgage Loan Originator
- Organization
- Mutual of Omaha Mortgage
- NMLS ID
- NMLS ID #2226086
Dossier summary
Requested Federal Action
What the complaint and rebuttal ask regulators to do.
Professional record context
People named in the record
Public professional identifiers are provided for source review. Personal contact details are intentionally omitted.
Public professional profile
Vicki Smith
- Role
- New Home Sales Consultant
- Organization
- PulteGroup
- License number:
- Not established by current cited sources.
Pulte Homes Tennessee is listed in a separate public listing record as professional context only.
Vicki Smith's LinkedIn profile (opens in a new tab)Public professional profile
Mackenzie Curtis
- Role
- Divisional Builder Manager
- Organization
- Acrisure Mortgage
- NMLS ID
- NMLS ID #471956
The submitted complaint identifies Mackenzie Curtis as a Mutual of Omaha Mortgage Regional Vice President, Builder Division, in August 2025. Her current official profile lists Acrisure Mortgage, so this site does not imply an ongoing Mutual affiliation.
Mackenzie Curtis's current official profile (opens in a new tab)Requested regulator actions
Conduct deeper investigation into product-option presentation, steering concerns, and disclosure timing for both files.
Evaluate applicability of 12 CFR 1026.36(e), 1026.19(e), 1026.39, RESPA, and UDAAP standards to the documented sequence.
Require production of lock-date pricing, internal eligibility analysis, compensation structure records, and disclosure delivery logs.
Consider coordination with Tennessee Attorney General and HUD RESPA enforcement channels where appropriate.